Citi - Brooklyn, New York

AK Azad

Worst service at 195 Montague St, Brooklyn, NY 11201.
Manager does not professional. I made mistake by opening accounts here. Can you imagine if you want to get a document notarized then they ask you make an appointment for next day and come back.

H Z

I ordered the Access card last week，and it supports to send me the physical card in 1 day.

And I did not received the access card, so I came to the branch. The banker told me that they didnt order the card at all! My whole plan was messed up due to the silly mistake.

Rovena Frangu

Although it was years ago, I deposited cash in the ATM at this branch, and it was stolen. Somehow the amount on their end did not match the ATM amount I inserted, per their claims. Several internal investigations were done, supposedly, and all came to the same conclusion. I was told by their corporate leadership to hire a private investigator if I wanted. Never, ever should anyone trust this branch, or this bank. I decided to post this review, as I was reminded by someone who also had a bad experience.

Scott Hall

Do NOT open a citi business account. Went in and thought I opened but banker made so many mistakes. 3 months later they closed my account due to those errors he entered. Tons of hours including with branch manager. Citi bank is fine for personal but they have no clue on business account. GO 25 feet to Chase business.

Jessica Walker

Really bad branch. Who are they trying to kid with the new open layout plan? The security is a joke (with no security glass as though the tellers are just receptionists). It looks like an invitation for a bank robbery. It made me nervous to wait in line for a teller, and believe me, the wait was long as always because this branch is constantly understaffed. Yet they always have plenty of extra people to walk up and down the line apologizing for the wait and doing nothing. Two at a time. How about you train them to sit a teller drawer? Managers should know how to do that. And telling us to do our “simple transactions at the ATMs”? Yeah, I’m not going to do that for large withdrawals when you are fully allowing panhandlers to long-term camp out in there. Disaster of a branch.

Note to Citibank’s corporate design consultants who came up with this new open plan concept—you’re nuts. When I come to a bank in New York City to transact in hard currency, I like to feel secure. This isn’t paper pushing. This isn’t a business meeting. I am not about to have tea with your teller. This is cash. I know your tellers have cash. I want them and me and the cash to be safe. It does not make me feel confident to have the whole place look like you’ve moved the branch into a vacated WeWork.

Andrew H

First time I have ever walked into a bank in 40 years and they refused to exchange bills after using their ATM.

Paul Huynh

Though friendly teller, policy of only providing medallion notary for clients seems bizarre. Needed to get certification for my Treasury direct I bonds account verification and was not even allowed to pay for a notary stamp. Doesn't give me any reason to believe they'd be a good option for future banking needs when you can't even perform a simple procedure without exclusivity.

Roger Franco

Customer svc is horrible at this branch. Myself and other customers stood in line for about 20 mins while the teller had a personal discussion with a customer. Not about bank business. This happens every time I go there. No consideration for the people waiting on line. And it's always the same teller doing this.