Thum Insurance Agency, LLC - Grand Rapids, Michigan

Johann Lix

Ein Perfektes Service. Dankeschön an Kyle Kos.

Stephen Garcia

I can not say enough good things about Dan at Thum Insurance! I had been insuring with another Safeco agent for over 30 years when he unexpectedly died. I had several difficult issues needing to be resolved. Dan went above and beyond to quickly help, working long past the close of business to assure that I would be made whole. All of this, and I wasn't even his customer. I could tell he genuinely cared, and I so appreciated that. Thank you Dan. If the other company doesn't work out, you will be my #1 go to. - KENDRA

nathalie drai

Be careful foreigners, when you take an insurance for your car, even if you need for one month, you pay for the year. 1700 dollars for a motorhome for one month in USA and one month in Mexico, it hurts!
Other insurance make a refund for the months not used, this one doesn't.

To reply the answer, the name of the policy is my husband's name, that's why you don't find me.
The informations are correct, the policy is for one year only. It's just to warn foreigners.

Michelle Dudley

I used Thum to obtain a Foremost insurance policy for my RV. I had them from 2018-April 2024. In Dec. 2023 I requested cancelation, you have to physically call the agency to get them to process it. A month later I get charged again, Thum tells me sorry, I have to complete a form they forgot to send me. I do the form and the next month I am charged again. I try calling and emailing, no response from the agent.

I call foremost, they promise if I send the declarations page from my State Farm policy they will refund me to the date of that policy start. I do as asked and again the next month I am charged. So, recap, I have now been charged 5 months post request for cancelation and the agency agent will not respond and Foremost is also unreliable.

I file complaints with my state AG consumer protection office, the MI AGs office and the Thum agent contacts me that the policy is canceled and they will refund the charges to the date of the original cancelation request.

Of course, its been over 30 days and the promised refund has not shown up. I am really glad I never had to rely on them to honor the insurance policy if there had been a claim.

UPDATE

The reply claims a refund was mailed to me in April, I received no refund. These reply games with Thurm, Foremost (owned by Farmers) are meant to give the impression they were/are responsive. They are not. Go look at Foremost's reviews.

Lisa KC

With a very unique situation to insure my business…. Ms. Peacock jumped into it both feet first and was able to provide me with the coverage I needed in a very short amount of time! Communication was always at the forefront ensuring my needs were met!
I am ever grateful!

Kenneth Root

Neil went above and beyond to help me to understand the changes to my homeowners policy

Kathy Harding

Customer Service is lacking. When I have to repeatedly call for over a week to try and get a copy of my insurance binder policy & nobody answers back. Something’s definitely wrong with the communication in they’re system.

mark benavides

I’ve been in business 25 years and have dealt with many b2b for my business needs. Ms Peacock at Thum Insurance is by far the greatest person that a business owner could experience. Ms Peacock went “the extra mile” and made my search for excess insurance a breeze. I feel everyone should drop their current agent and have Ms Peacock handle all one’s insurance needs.