Comparion Insurance Agency - Cranston, Rhode Island

krystal parry

At first we liked liberty mutual , then every few weeks the payment amount changed. When we called and asked , we were told our right track wasn’t available this mo. How do you figure ? It ended in March , April it didn’t apply. But may it will Sounds like something is up. Looking into switching insurance companies - we recommend you stay away from this one !!

Stephanie Nardone

I had a frustrating experience with Liberty Mutual (owns Comparion now) that went on way too long. I've had two agents completely ghost me after signing. I learned now that Support needs to help with any questions or logistics after you signed but no one communicated that to me so I was left with weeks of no answers.

We moved from MA to RI and started with an online quote when a random representative from TX helped quote our home & auto policy. She was very nice. But once that was solidified I never heard back regarding: transferring our auto policy once we registered our cars. Randomly, Sandra Scavello from an RI branch reached out to me to sell me life insurance or something similar. At that point, I was just relieved to hear from a human being and asked her to help us with transferring our auto policy. Again, super nice and reassuring. However, after a couple of emails, I felt the communication start to diminish... It was a couple of weeks before we could get into the DMV to register our vehicles. So, during that time we were holding RI & MA insurance policies (you need an RI one to get registered, so there is overlap). I'll spare any more details but essentially our insurance went up $100 after switching and we carried two insurances for 3 weeks too long (charging us for both) - they should have canceled once we registered in RI. I heard no answer regarding a refund or why it increased. In the end, it would be nice to have clarity on the process and reasoning behind price increases.

We're de-bundling our auto & home to go with another carrier for auto since RI is so high. If she had answered my emails and phone calls to help get our insurance down they may have kept me as a customer. We'll stay with them for our home policy for the year but will eventually change.

I've since called Support to work on a refund back-dating when we registered in RI. But overall, not a clear process. I recommend working with local insurance brokers who value good customer experiences just as much as the sale.

Amanda Clapp

I have had such a positive experience working with Chris Chappell! Not only did he save me money on my car insurance, he took the time to talk with me and thoroughly explain the ins and outs of my policy. I have never had an insurance agent do that before. His explanations of why he was suggesting certain terms left me feeling confident that I had the right level of protection for the right cost. He is knowledgeable and honest which I really appreciate!

Jodine Pepper (Be MY Wifi)

Very happy with our new insurance policies that Joe was able to provide us with!

Ann Albro-Mathieu

I had been a Liberty Mutual Auto Insurance Customer since 2003. This year when I received my renewal, I hit the roof! The premium for my 13 year old car without collusion insurance was over $200 a month! I shouldn't have been surprised because for some reason every year as my car gets older, my insurance premium has increased and I haven't had an accident or filed a claim with Liberty Mutual in well over 10 years. I had called them several times to see if there were ways we could decrease my premium. On my last call I was told I had the state minimum liability and all of my additional options had been exhausted. I shopped around for another insurance Carrier, and once I got in touch with the Geico, not only was my SIX month premium only $40 more than my MONTHLY premium with Liberty Mutual, the representative also told me that I had coverages well over the state minimum requirements and asked if I wanted to reduce any of them. It's disappointing that Liberty Mutual couldn't be honest when I had contacted them about lowering my premium. I had been their customer for almost 20 years. You would think they would want to reward loyalty and retain their customers rather than charge FOUR TIMES more for premiums than their competitors. Call around before committing and scour your documents to ensure that you're not being charged for additional coverage that you neither need nor agree to.

After reading the other reviews, a couple more things:

When I bought my house, I got homeowners insurance through Liberty Mutual. Two weeks after the policy started, I received an email informing me that my insurance was being canceled because the property wasn't considered to be owner occupied. Nobody ever knocked on my door or called to see if I was living there. If they came by at night and saw no car in the driveway or lights on it's because I work nights. I'm not sure how they arrived at this determination. It was eventually resolved, but it was completely erroneous and unnecessary in the first place.

Last year, I was involved in a head-on collision. It was determined to be the other driver's fault, but I called Liberty Mutual to report the accident. Because the other driver's insurance company was responsible, Liberty Mutual left me in the lurch to deal with that other insurance company by myself. I'm not sure exactly what I was paying for for all these years.

Cindy Vo

Marcus Alves has been the best Insurance Agent I've worked with. He is responsive, accommodating, and answers any questions my clients have regarding insurance. Thank you, Marcus!

Everett Downing

Jen Bergeron of Comparion is far and away the BEST AGENT available. She goes above and beyond to accommodate the clients that she serves! Each individual is given the utmost care to guarantee total excellence to each and every detail with their insurance needs.

craig brehmer

SO HAPPY…Marcus is wonderful to work with, very knowledgeable, saved me a lot of money with better coverage and his communication skills are exceptional. Thank you so much. Keep up the great work.