Temporary Disability Insurance - Cranston, Rhode Island

Marcelina Smith

What a nightmare to deal with. To reach them during the day you almost always have to dial out literally 20+ times because you get "line busy" & disconnected. Sometimes you'll get through the voice prompts and the call will disconnect so you get to do that all over again. Sit on hold in dead silence besides for an occasional Voice message. When they finally answer there's a 50/50 chance you're going to receive the correct information, sometimes they'll tell you you need to do x, you do x, payment day comes & you receive nothing. Call again to find out why & they tell you you needed to do x, y AND z, duh! If you email them anything they don't even open it for DAYS. All the while you have zero income until they sort it out. If they overpay you though? Takes less than 3 days for them to correct that. And to top it off most days they turn the phone system off early! "Call center representatives are available on Mondays, Tuesdays & Thursdays from 9am to 3:30pm" I was told by the automated system, at 2:58 on a Tuesday & then promptly disconnected. Their attitudes are terrible which is to be expected for RI state employees. But they could at least give you all the info you need if you have to sit through their disdain. I pray to never have to deal with them again, and if I could opt out of paying into it for the future I would, & set up my own safety net vs jumping through their hoops and being treated like a lesser human for 1 TDI claim in 12 working years. They should be ashamed of themselves, but they're not, because this is Rhode Island.

Jilissa „JiJi“ Cayla

I am trying to get my benefits for my newborn. I submitted all of my information last month and nobody is picking up the phone to help me or even provide an update. This is ridiculous. Just a waste of time. You cannot ignore people that need benefits to help with recovery. Are you kidding me? I can’t even get assistance with childbirth recovery?!

George Garcia

Why is this place in charge of our money, NO Answer, the automated system sucks and it just hangs up on you no matter the option you pick, all I’m trying to get is my TCI so I can continue paying my bills and take care of mine, before this message I called 72 times and nothing let’s see how many more to go. This is honestly one of the most ridiculous services in the state. It’s so bad it’ll make a handicap person go back to work.

Dorothy Schobel

Wish I could give zero stars. Have to pay bills and can't because almost constant busy signal. N when they do answer just say they TDI n hang up. It's my money that I worked for. Sick of this lousy place. Think your money is theirs. I worked for it not you scam company

Mirian Semedo

I have been calling since the Beginning of the month and all I keep getting is a machine telling me that they’re not available. I’ve called hours within the hours of operation and still they’re telling me that no one is available and they hang up on me. This is the worst customer service/machine operation ever. Why are you giving people the schedule to call and call but yet your machine hangs up on them. Please do something about this. This is horrible.

luriana maniche

spoke to Danny today who was very kind and so helpful, this is my second time speaking to him and he is always amazing at making sure he answers all my questions or solving any problems there may be

also thank you to kerri i had to call back for something else and she was also very helpful and amazing

gigi rose

One of the WORST places. They don’t pick up. They don’t email you back. They always have an attitude and they are no help at all. They have you run in circles just to get a simple answer.

fatoumata diallo

I called 67 times yesterday and all I got was a busy tone mind you, they told me to call them since Friday. I haven’t had no response to any emails. It’s been four weeks since I filed my claim. It’s sad to see state programs failing us like this. This is some thing we need to address with our government officials.

Update: if I could write every single day of how much they suck I would. I have been calling since 8 AM. They told me that they’re close at one point even though it was past 8 AM and the rest of the time I’ve been getting busy ringtones; it is now 8:56 am I am at their location and they’re telling me that it’s not open to the public….

So they don’t pick up phones and they’re not even dealing with people in public, what are they actually doing?